Business Communication Syllabus
Posted by Ripon Abu Hasnat on Sunday, May 25, 2014 | 0 comments
Full Marks: 100
Module A: Theory
and Process of Communication
·
Meaning and Importance of Communication, Business and
Banking Communication. Principles of Business Communication, Process of
Effective Communication (Model), Factors Affecting Communication
Module B: Classification
and Methods of Communication
·
Types of Communication, Downward, Upward, Horizontal,
External, Internal, Formal, Informal, Oral and Written, Spoken Communication
and Listening.
Module C: Fundamentals
of Business Writing
·
Adaptation and Selection of Words, Construction of Clear
Sentences and Paragraphs, Effective Writing, Directness in Initiating Routine
Letters, Answering Routine Letters, Indirectness for Bad-News and Persuasion
Module D: Fundamentals
of Report Writing
The Shorter form
Report Structure, Long Formal Reports
Module E: Standard
and Physical Aspects of Communication
·
Graphic Aids to Communication, Physical Presentation of
Reports and Letters, Correctness of Communication
·
Communication in the Financial Institutions and Banks of
Bangladesh
References
1 Lesiker, Raymond
V. Basic Business Communication
2 Narayan, N.0
Complete Banking Correspondence
3 Singh, L.R. A
Guide of Bank Correspondence
4 Slocun, Keith.
Business English with Programmed Reinforcement
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