Who are internal customers?
Posted by Ripon Abu Hasnat on Tuesday, February 26, 2019 | 0 comments | Leave a comment...
Internal customers are
members or staffs or outside suppliers of an organization who are directly
associated with that organization. This means, if one department or individual
within an organization supplies another such within the same organization with
goods or services, then the latter is described as the internal customer of the
former.
For example, a dispatch
department can be the internal customer of a packaging department, which in
turn may be the internal customer of the manufacturing department. Anyone in
the organization can be an internal customer.
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An internal customer
can be a co-worker in another department or in the same department, a
distributor who depends upon us to provide products or services which in turn
are utilized to create a deliverable for the external customer. In general,
internal customers don't have a choice. For example, if the sales department
doesn't like accounting's policies, they can't fire that department and hire
another.
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